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Visit Detail

Izzy Hart No Show

Date: Apr 5, 2024
Time: 2:30 PM - 3:30 PM
Type: Telehealth
Therapist: Dr. Wong

No Show Notes

Clerk Jordan Lee
Apr 5, 2024 at 3:00 PM
Client did not join telehealth session. Waited 15 minutes past scheduled start time. Called client's phone - no answer. Left voicemail requesting callback.
Therapist Dr. Wong
Apr 5, 2024 at 3:05 PM
Client had been making good progress in previous sessions. Recommend following up to check on wellbeing and reschedule if appropriate.

1. Notify Ahead

Complete
✓
Send Reminder Email
Sent Apr 3, 2024 at 9:00 AM
✓
Send SMS Reminder
Sent Apr 4, 2024 at 10:00 AM

2. Pre-session Confirm

Complete
✓
Client Confirmation
Confirmed Apr 4, 2024 at 2:00 PM
✓
Therapist Confirmation
Confirmed Apr 4, 2024 at 4:30 PM

3. Payment

Complete
✓
Security Deposit / Copay
$30.00 collected Apr 5, 2024
✓
Payment Confirmation
Confirmed Apr 5, 2024 at 2:15 PM
✓
Send Receipt
Sent Apr 5, 2024 at 2:16 PM

4. Visit Confirm

No Show
-
Client Check-in
Did not check in
-
Session
Client failed to attend

Client & Therapist

Client
Izzy Hart
Therapist
Dr. David Wong

Session Information

Session Type
Individual Therapy
Duration
60 minutes
Visit Type
Telehealth
Treatment Plan
Session 3 of 8

Activity Timeline

Apr 1, 2024
11:00 AM Jordan Lee created this visit
Apr 3, 2024
9:00 AM Reminder email sent to client
Apr 4, 2024
10:00 AM SMS reminder sent to client
Apr 4, 2024
2:00 PM Client confirmed attendance
Apr 5, 2024
2:15 PM Payment collected - $30.00 copay
Apr 5, 2024
2:30 PM Session scheduled to start - client did not join
Apr 5, 2024
2:45 PM Jordan Lee called client - no answer
Apr 5, 2024
3:00 PM Jordan Lee marked visit as no-show